Money Back Guarantee Policy

At DRALVENQITH, we are committed to offering the highest quality products and services to our valued customers. We understand that sometimes a purchase might not meet your expectations, and in such cases, we offer a money back guarantee to ensure your complete satisfaction.

Eligibility for Refund

• Refund requests must be made within 30 days of the purchase date.
• Products must be returned in their original condition, unused, and with all original packaging and labeling intact.
• Proof of purchase from DRALVENQITH is required for all returns.

How to Request a Refund

1. Contact our Customer Service team at [email protected] to initiate the refund process. Please include your order number and the reason for the return.
2. Ship the product back to the address provided by our Customer Service team. Shipping costs for the return will be at the customer's expense.
3. Once we receive the returned product and verify its condition, a refund will be processed to the original payment method within 7-10 business days.

Exceptions and Non-Refundable Items

• Items marked as final sale or clearance are not eligible for return or refund.
• Customized or personalized products cannot be refunded unless they arrive damaged or defective.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. Include a description and photos of the issue, and we will provide a replacement or full refund upon verification.

Contact Us

If you have any questions regarding our Money Back Guarantee policy, please feel free to reach out to us at [email protected].

Your satisfaction is our priority, and the DRALVENQITH team is here to ensure a smooth and hassle-free shopping experience.